Officers say flood of low-quality reports is draining resources and slowing cases amid New Mexico lawsuit

Meta’s use of artificial intelligence software to moderate its social media platforms is generating large volumes of useless reports about cases of child sexual abuse, which are draining resources and hindering investigations, said officers from the US Internet Crimes Against Children (ICAC) taskforce.

“We get a lot of tips from Meta that are just kind of junk,” Benjamin Zwiebel, a special agent with the ICAC taskforce in New Mexico, said last week during his testimony in the state’s trial against Meta. The state’s attorney general alleges the company’s platforms are putting profits over child safety. Meta disputes these allegations, citing changes it has introduced on its platforms, such as teen accounts with default protections. The ICAC taskforce is a nationwide network of law enforcement agencies coordinated with the US Department of Justice (DoJ) to investigate and prosecute online child exploitation and abuse cases.