Yes, ‘corridor care’ horrors persist, yet statistics show my timely, efficient treatment wasn’t a matter of fortune but quite ordinary

It was a bad start to the new year. Slipping on ice, I fell and broke my right wrist, so now I can’t hold a pen with my writing hand. But my experience of the NHS was a good reminder of a few facts.

Heading to the nearest A&E, I expected one of those 12-hour waits and corridors lined with trolleys of the near-dead, rowdy with drunken and psychotic mayhem. The Guardian recently found that violent incidents recorded by 212 NHS trusts in England rose from 91,175 in 2022-23 to 104,079 in 2024-25, the equivalent of about 285 cases reported every day. So I was ready for whatever. Notices warned that there would be zero tolerance of abuse of staff.

Polly Toynbee is a Guardian columnist