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Apple @ Work: It’s time for an Apple Knowledge Base Articles API to save us from bad AI troubleshooting
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For an IT Director in 2026, you are probably overwhelmed with AI tools and strategies that promise to answer every question, so you never have to read a support document again. The problem can often be with data sources. If I ask a third-party LLM why a specific configuration profile setting is failing to work as you want on macOS, they are likely to guess based on data scraped from Reddit threads or other random places. We don’t need more AI chatbots guessing at Apple IT solutions. I believe the next major feature for Apple Business/School Manager should be an IT Knowledge API that allows device management service vendors to bake Apple’s official, real-time troubleshooting data directly into their products.
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