A sociologist talks to the people putting their faith – and their hearts – in the hands of robots

If much of the discussion of AI risk conjures doomsday scenarios of hyper-intelligent bots brandishing nuclear codes, perhaps we should be thinking closer to home. In his urgent, humane book, sociologist James Muldoon urges us to pay more attention to our deepening emotional entanglements with AI, and how profit-hungry tech companies might exploit them. A research associate at the Oxford Internet Institute who has previously written about the exploited workers whose labour makes AI possible, Muldoon now takes us into the uncanny terrain of human-AI relationships, meeting the people for whom chatbots aren’t merely assistants, but friends, romantic partners, therapists, even avatars of the dead.

To some, the idea of falling in love with an AI chatbot, or confiding your deepest secrets to one, might seem mystifying and more than a little creepy. But Muldoon refuses to belittle those seeking intimacy in “synthetic personas”.